Our goal is your complete satisfaction with our products. If for any reason an item does not meet your expectations, please see the return, or exchange process outlined below.
Contact us within 14 days of receiving your product and let us know your concerns. You can fill out the form below or email us at email@example.com. We will return or exchange the product as inventory allows and refunds may be issued as outlined below.
NOTE: PRODUCT MUST BE UNUSED, IN ITS ORIGINAL PACKAGING AND CONDITION, TO BE RETURNED AND/OR REFUNDED.
Bedding, Pillows, Throws, Tabletop, Mirrors, Décor, Clothing, and Bath items are eligible for return within 14 days of receipt. Please contact our Customer Service Team at firstname.lastname@example.org if you want to initiate a return. All returns must be approved, and a Return Authorization (RA) provided by our Customer Service team member. No returns will be accepted without an RA.
Returns must be received within 10 days of RA being created to be eligible for a refund. Return shipping to be paid by the client. The refund will be reduced by the shipping charges.
NOT ELIGIBLE FOR RETURN: Furniture, Lighting, Rugs, Art, Mirrors, Dog Beds, Vintage and Sale items. These items are Final Sale items.
If the wrong product is shipped, we will pay the return shipping on the exchanged items. Please contact our Customer Service Team at email@example.com or fill out our contact form to initiate the exchange.
Although we take every precaution to ship the correct product to you damage free, there are external shipping factors that are outside of our immediate control. We will always work to get this resolved efficiently and effectively. If your order is damaged, missing parts or incorrect, please contact us within 48 hours of deliver at firstname.lastname@example.org or fill out our contact form so that we can resolve it for you. Pictures showing damage are necessary for us to resolve damage claims. We will pay the return shipping expenses for any incorrect or damaged items received and the entire cost of the returned items will be refunded.
Refunds will be processed within ten business days via the same method of payment used when making the original purchase. Return freight will be deducted for returned items.
A full refund will be given for any item shipped incorrectly that is returned.