Once an order has been placed, it may not be able to be cancelled. If you would like to cancel an order, please contact our Customer Service Team at firstname.lastname@example.org. Include your order number and the items you wish to cancel. Although we cannot guarantee the cancellation of your order, we will do everything possible to assist. If the product is prepared for shipment, we will not be able to cancel the order or change the ship to address. We are unable to add additional items to any order.